Coming Thursday 19 November
Nick Timms · being written now
Fully autonomous customer support is hard. We’re trying to crack it with Varley.
Nick Timms · being written nowMost “AI support” drafts a reply for a human to check. Fully resolving a conversation, end to end, is a different job, and a much harder one.
In this note
- 1Why drafting replies and resolving conversations are different problems
- 2What Varley does today, and why we charge $0.50 a resolution
- 3The honest list of what it still can’t do
- 4How it fits inside Drag and HeyHelp
The rest is being written
Out Thursday 19 November
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